What information do we collect?

• When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. We do NOT share or sell these information.
• When hiring our services, we provide you with a lifetime NDA - non-disclosure agreement.
• Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

• We may use the information we collect from you when you register, submit an inquiry or hire us for our services
• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to improve our service to you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
• If you have opted to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you remove or modify information you have provided to us?" section below. If you have not opted to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice of whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be accessed only as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which allows us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Firefox or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or providing service to you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.  However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you remove or modify information you have provided to us?

To delete all of your online account information from our database, sign into the "Edit Your Details" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third-party links

In an attempt to provide you with increased value, we may include third-party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. 

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent

By using our site, you consent to our privacy policy.

Terms and Conditions 

You agree to indemnify, defend and hold harmless Joyful Moments Productions, its officers, employees, agents, licensors, suppliers, (collectively called the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including wrongful or negligent conduct or activity) by you or any person accessing the site using your Internet Account.

Third-Party Links:

We have third-party links. These links are for your convenience and you are advised to access these sites at your own risk.  We also ask that you let us know if a particular link does not work.

When Hiring Our Services, you understand and agree:

1)   That your VA will work remotely from her workstation and that she is not required to physically come to your office.

2)   All services and plans are prepaid.

3)   You will provide us with either a fixed working schedule (days and hours) or when timing of the job is irrelevant, you will provide us with a job description which will be our basis for prioritizing our workload.

4)   You may request for copies of our online time sheet (with accomplishments) at the end of each working day.

5)   To provide training and orientation relative to the unique processes and systems you want handled, including job expectations.

6)   That while you are assigned a regular VA, there may be time when a reliever takes her place.  (Example: vacation or sick days)

7)   That we do not keep copies of any document or files relative to your project and/or assignments.  After the contract is completed, you will receive all completed assignments and we will delete these from our server.

8)   That we are considered 1099 employees and we will not be subject to any payroll tax or receive benefits of a regular employee.

9)   That when you require any of our part-time VAs to be "on-call" anytime during the day or on any particular shift, we will debit your account with one-hour VA charge ($15) per day on top of actual hours worked.

10) That depending on the complexity and volume of  your assignment, our turn around time is usually within 24 to 48 hours; and work delivery estimates will be agreed upon before a project is started and/or accepted.

11)  To provide your VA with written instructions at all times; and to expect questions when we need to be clarified of these instructions.

12)  To pay all other costs we incur to perform the task(s) you require of us, like mailing, shipping, cost of long distance calls outside of the USA, printing, etc.

13) We handle your transactions with utmost confidentiality and we will delete all files and records relative to your project - seven (7) days after project termination date.